Over the years, voice AI has extremely empowered consumers and delivered value to the businesses that deploy its cost—its establishment, functionality, and service. To have a clear understanding of its potential, purpose, and limitations.
At the annual conference held by many companies of developers in 2018, Google launched a duplex assistant that nuanced human patterns, booked a table at a restaurant, and also set an appointment for a haircut season as it converses in fluent English and the human voice. While many were impressed by the development, some considered it to be a deception at play and some called it scary. Undoubtedly, they had no idea they were speaking to a (robot) bot.
However, due to the numerous questions inflicted on the AI tech voice, it sucked and couldn’t respond to everyone at the same time. Voice AI only works effectively to its best self in an organization where it is fully deployed. Whichever way, the truth remains that “voice AI has tremendous potential to empower consumers and deliver value to the businesses that deploy it and provided there is a clear understanding of its purpose and limitations”.
Voice AI in the wild
Customer experience is the best motivator as 40% of businesses have already adopted voice AI into their everyday business, while others are strongly on the lane for its consideration in the coming year. At the expansion of creativity, Ganesh Padmanabhan, creator of stories in AI and the previous co-founder at CognitiveScale, said “ AI intelligence remains the biggest opportunity of our lifetime to extend and expand human creativity and ingenuity". However, "the unparalleled combination of human and machine will become the new origin in the workforce of the future” as attained by Matthew Lieberman, CMO at PwC.
Despite the high inflation has been pushing costs up for restaurant owners, making them lose their workforces and keeping them struggling with data such as customer demand and ground orders. Leading to customers' frustration after diving through the long queue.
To abate this, voice AI like voiceplug free-up employees to accurately take customers' orders so employees can focus on executing more important tasks. Voice AI can interface with all ordering channels, including drive-through and the restaurant phone network, and relay guest orders to the POS system in real-time with satisfaction from customers and support from the power professionals.
Good Services And Not Servants
The state of voice AI in businesses has been drawn to the peak, showing its rapid growth in modern restaurants for customer satisfaction. For example, brands identify an assistant to their business to cultivate a one-on-one service relationship between the customers and a voice AI to assert a broad ecosystem without the concept of an arbitrator.
Unlike the manual person's ways, restaurant voice assistant now deploys the restaurants (business) potentials with its ability to upsell, familiarity with the menu, ability to suggest, attent, and learn customers favorite combinations, and text-to-voice (TTC); its ability to help customers with vocal difficulty. Every business owner can tailor this to their preferred specification.
Most importantly, the development of Voice Assistant is not to replace human employees, but to enable employees to achieve their daily goals by creating more time to attend to other critical tasks and to directly streamline every clunchy order. However, it also gives the ability and time to focus on business growth in such a way that it lights-up the business sales.
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